Shipping & Returns
Shipping Policy
At Grow Urban 2, we strive to provide the best possible shipping methods, packaging, and costs for our customers. We know that getting your plants and equipment safely and quickly is important to you, so we work hard to offer reliable and timely shipping options. Our shipping rates are calculated based on the weight and size of your order, and we offer free shipping on orders over $50. We ship to all locations within the United States, and we are constantly working to expand our shipping capabilities to reach more areas. If you have any questions or concerns about our shipping policies, please don't hesitate to reach out to our customer service team. We want to make sure you are completely satisfied with your Grow Urban 2 experience.
Return & Exchange Policy
At Grow Urban 2, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your plants, equipment, or services, we offer hassle-free returns and exchanges. If you need to return or exchange an item, please contact our customer service team within 30 days of receiving your order. We will work with you to arrange for a return or exchange and provide you with a prepaid shipping label. Once we receive your returned item, we will process your refund or exchange promptly. We want you to love your Grow Urban 2 products, and we are committed to providing the best possible customer service.